- In case you receive a damaged/defective product, please get in touch with us no later than 2 business days of receiving the order, at email@example.com or +91-7456060108, and we will review your complaint, and exchange the item or give you a full refund.
- No exchange or return for discounted products
- Refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
- For any exchange or return in the unlikely case that you are not 100% satisfied with your purchase, customers are responsible for bearing the return shipping charges. The returned item has to be shipped back to us no later than 14 days of receiving the order.
- We need the items returned in the state they were received. The items should be undamaged and unwashed, with their tags intact, and sent back to us in their original packing.
- We will process the refund after receipt of the product by Knifeorient or its business partner. Refund will be processed based on the mode of payment of the order:
- Orders paid by credit/ debit card will be refunded by credit back to the customer’s bank account within 7-10 working days and the refund will reflect in the next statement.
- Orders paid by net banking accounts will be credited back to bank account.
- For all other modes of payment, we will send a refund cheque. The cheque will be made in favor of the name as in the “billing name” provided at the time of placing the order.